Federal agencies are focusing on ways they can leverage new technologies, such as automation, to improve IT service management and streamline cybersecurity processes, as they work to keep up with a threat landscape that changes constantly. ServiceNow’s Bob Osborn said that ServiceNow is integrating artificial intelligence capabilities into its platform so that agencies can use the newest automation technologies as they become available. […]

Federal IT employees said that they need automated capabilities in order to streamline administrative tasks that take up a chunk of the workday. Seventy-seven percent of respondents to ServiceNow’s survey of Federal technology workers said that they spend more than a quarter of their workday on manual, administrative tasks.






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Sheila Yahyazadeh, senior consultant of KPMG’s Federal sector, said that Federal agencies’ disappointing scores on the FITARA report card could be an opportunity for learning and growth.






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Tony Summerlin, who helped write FedRAMP, said he envisioned the program as a much quicker and sleeker version of what it is today. He says speed is one of the biggest challenges to Federal initiatives across the board, not just in the application of FedRAMP.






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