The Veterans Health Administration has for the first time acknowledged publicly that software problems with its Online Health Care Application on Vets.gov caused tens of thousands of veteran applications to be locked or lost in the process, forcing the agency to disable the app and pay employees overtime to manually work through the applications. […]

Just weeks before senior officials at the Veterans Health Administration ordered the launch of a new Online Health Care Application through Vets.gov, a senior policy adviser at the White House warned VHA officials that the new app had not been cleared by agency lawyers because of legal and technical issues that, ultimately, affected veteran enrollment across the nation.






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