Federal IT employees said that they need automated capabilities in order to streamline administrative tasks that take up a chunk of the workday. Seventy-seven percent of respondents to ServiceNow’s survey of Federal technology workers said that they spend more than a quarter of their workday on manual, administrative tasks. […]

Federal agencies are working on ideas to reorganize and streamline, as requested by the Office of Management and Budget and President Donald Trump’s Executive Order on a Comprehensive Plan to Reorganize the Executive Branch.
“Many manual processes remain, especially when it comes to processes that cut across multiple departments. Initiating a cross-cutting, agencywide approach to service delivery is necessary but challenging, especially when we look at holistic service delivery that marshals the data stored in legacy systems,” said Bob Osborn, chief technology officer for ServiceNow Federal.






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MeriTalk recently connected with Bob Osborn, Chief Technology Officer, ServiceNow Federal, to discuss President Donald Trump’s Executive Order (EO) for a Comprehensive Plan for Reorganizing the Executive Branch and what’s ahead for agencies charged with implementing modernization initiatives.






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