Empowering the Citizen

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NextGen CX Session

Experts from General Dynamics IT, IBM and Genesys discuss the future of customer experience – from operations to cutting-edge technologies. This panel will explore the transition to a modern CX environment and the solutions that make it possible, including how best to apply commercial practices to meet citizen expectations.

Session Speakers

Caroline Boyd
Caroline Boyd [moderator]
Director of Government Programs
MeriTalk
Megan Eunpu
Account Executive, Federal
Genesys
Victor Janey
Project Manager
General Dynamics IT
Brian Keith
Director of Watson
Public Sector
IBM
Event Details
When
Where
City Club of Washington
555 13th St NW
Washington, D.C. 20004
Questions?
Please contact Taylor Starkman at tstarkman@meritalk.com or 703-883-9000 ext. 101, should you have any questions.
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