Empowering the Citizen

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Government Panel: CX Transformation for Federal Agencies

Hear directly from your peers – what worked and what didn’t in their journey to improving customer engagement while meeting organizational missions. This panel will cover the strategies, tactics and technologies agencies leverage in support of successful CX initiatives. Panel members will provide insights, lessons learned and best practices for delivering leading customer experience-based programs.

Session Speakers

Caroline Boyd
Caroline Boyd [moderator]
Director of Government Programs
MeriTalk
Dr. Lynda Davis
Chief Veterans Experience Officer
Department of Veterans Affairs
Sharon Snyder
Unit Chief, Policy and Response Unit
Student and Exchange Visitor Program
U.S. Immigration and Customs Enforcement
Jean Moody-Williams
Deputy Director
Center for Clinical Standards for Quality
Centers for Medicare and Medicaid Services
Event Details
When
Where
City Club of Washington
555 13th St NW
Washington, D.C. 20004
Questions?
Please contact Taylor Starkman at tstarkman@meritalk.com or 703-883-9000 ext. 101, should you have any questions.
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